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IT InfrastructureFull timeDhakaAt least 8 years
IT Infrastructure & Cloud Administrator
This position plays a vital role in keeping business operations reliable, including DC–DR visits and managing high-end network and server components across our IT infrastructure. It also covers vendor communication, fault detection and keeping network operations at 99.9% uptime.
About Xpert Fintech and this role
We, Xpert Fintech Ltd., are a high-growth fintech and SaaS company backed by a consortium of 12 prominent financial organisations in Bangladesh, including UCB, Bank Asia, EBL, Islami Bank and Green Delta.
The role manages, maintains and supports Xpert Fintech's IT infrastructure, network systems, security operations and cloud services, so that business runs without interruption.
What you will do
- Lead the strategy, architecture, management and continuous improvement of enterprise IT infrastructure, cloud, network, systems and security operations, so technology services are secure, scalable, resilient and highly available.
- Define and carry out IT infrastructure and cloud transformation roadmaps, including data centre modernisation, cloud adoption, virtualisation, compute, storage, networking and hybrid-cloud environments.
- Manage enterprise AWS and cloud services: migration, architecture, governance, performance, availability, security and operational maturity.
- Ensure the availability, reliability, performance and capacity of business-critical infrastructure through proactive monitoring, observability, SLA/KPI management and capacity planning.
- Lead cybersecurity and infrastructure security operations, including privileged access, firewall and network security, endpoint protection, vulnerability management, security monitoring, hardening, patch management and security compliance.
- Strengthen cyber resilience through disaster recovery (DR), business continuity planning (BCP), enterprise backup and recovery, redundancy, failover and regular recovery testing.
- Lead major incident, problem and change management; carry out root cause analysis (RCA) and put corrective and preventive actions in place to reduce downtime and repeat issues.
- Set up centralised monitoring, logging, SIEM, observability and proactive alerting to improve visibility, security-event detection, incident response and reliability.
- Make sure infrastructure and cloud environments meet IT governance, cybersecurity, risk management, audit, regulatory and information-security requirements.
- Lead cloud and infrastructure cost optimisation (FinOps), including budgeting, forecasting, resource use, licensing, capacity and technology investment planning.
- Manage technology vendors, ISPs, cloud providers, managed services, procurement, contracts, SLAs and KPIs for quality, security, performance and value.
- Lead, mentor and develop the infrastructure, cloud, network, systems and IT operations teams, with clear accountability, technical standards, procedures and a culture of ownership and continuous improvement.
- Work with senior management and the cybersecurity, application, engineering, business and external technology teams to turn business needs into practical, secure and scalable solutions.
- Give management clear visibility of infrastructure performance, cybersecurity risks, operational KPIs, technology investments, capacity needs, service availability and improvement plans.
What you bring
Education
- BSc in Computer Science & Engineering, Computer Science or Information Technology.
Certifications
- Fortinet NSE
- Certified Ethical Hacker (CEH)
- Red Hat Certified Engineer (RHCE)
- VMware Certified Professional (VCP)
- AWS Certified Solutions Architect – Professional
- Cisco CCNA and CCNP
- ISO/IEC 27001 Lead Implementer or Lead Auditor
Experience
- At least 8 years of practical experience in IT infrastructure and network management, at an IT-enabled service business or a software company.
- Very good knowledge of DC and DR synchronisation and operations.
- Strong understanding of network architecture, multicast traffic and stock market network architecture.
- Willing to support beyond regular office hours when needed.
- Able to work under pressure and manage several projects at once.
Technical skills
- IT infrastructure and data centre operations
- Enterprise network administration and engineering
- Cisco, firewall, VPN and network security
- Windows and Linux server and Microsoft 365 administration
- Azure, AWS and hybrid cloud infrastructure
- Cybersecurity, SIEM, EDR/XDR and vulnerability management
- High availability, disaster recovery (DR) and business continuity (BCP)
- Infrastructure monitoring, automation and configuration management
- Advanced troubleshooting, incident management and root cause analysis
Soft skills
- Strong communication
- Teamwork and collaboration
- Problem solving
- Customer service orientation
- Time management and multitasking
- Documentation and reporting
What we offer
- Two festival bonuses a year
- Provident fund and gratuity fund
- Yearly salary review
- Two days off each week
- Other benefits as per company policy